Privacy Policy
🔹 Privacy Policy – OnlineComplaintDesk.com
At OnlineComplaintDesk.com, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard the data you share with us. By using our website or services, you agree to the practices described below.
🔸 1. Information We Collect
We may collect the following types of personal and sensitive data from users:
Full Name
Email Address
Mobile Number
Government-issued ID proof (e.g., Aadhaar, PAN)
Address and Location Details
Complaint Information and Supporting Documents
IP address, device information, and browser details (for security monitoring)
🔸 2. Purpose of Collecting Your Data
We collect and use your personal data strictly for the following purposes:
To verify the identity of the complainant
To assess and process your legal complaint
To draft legal notices and prepare documentation
To file your complaint through appropriate legal channels
To communicate case updates or request further documentation
For legal compliance, record-keeping, and regulatory purposes
To improve our website’s functionality, security, and user experience
We do not use your data for unsolicited marketing or third-party advertisements.
🔸 3. How We Protect Your Information
We take robust measures to ensure your data is protected against unauthorized access, misuse, or loss:
SSL encryption is used to secure all communications with our server
Data is stored on secure servers with restricted access
Internal access to your information is strictly limited to authorized legal personnel
Regular audits are conducted to assess system vulnerabilities
🔸 4. Sharing and Disclosure of Data
We do not sell, rent, or trade your personal information to any third parties. We only disclose your information in the following scenarios:
When required by law, court order, or government authority
To legal professionals or law enforcement agencies for processing your complaint
With your consent for collaboration with verified legal partners
🔸 5. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy or as required by applicable law. Once your complaint is resolved or upon request, we securely delete your information from our systems, subject to legal obligations.
🔸 6. User Rights
As a user, you have the right to:
Access your personal data
Request correction of inaccurate or outdated data
Request deletion of your data (subject to legal constraints)
Withdraw consent to data usage at any time
Lodge a complaint with a data protection authority, if applicable
You can exercise these rights by contacting us at support@onlinecomplaintdesk.com.
🔸 7. Cookies & Tracking
We use minimal cookies to enhance user experience and monitor website performance. These cookies do not collect personally identifiable information and can be managed via your browser settings.
🔸 8. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent.
🔸 9. Changes to This Privacy Policy
We reserve the right to update or revise this policy at any time. Any changes will be posted on this page with the updated revision date. Continued use of our platform implies acceptance of the updated terms.
🔸 10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: onlinecomplaintdesk@gmail.com
🌐 Website: www.onlinecomplaintsdesk.com